EBucks Travel Desk

In mid-October (17 October 2015) I put through a query to make travel plans to Jamaica with my wife. It was the very first time I used the ebucks travel service. I made payment of R41323 for tickets. After this when I received the travel booking confirmation form, I had a telephonic discussion with the consultant to confirm Visa requirements and other travel requirements. <br> <br> The consultant confirmed that there were no Visa requirements for our final destination which was Jamaica - which is correct. However she did not inform us that we would need Visas for connecting in Miami in the USA. So on our day of travel we were turned away at the airport by the airline because my wife had no US Visa. We had to quickly make alternative plans and traveled to Thailand which cost us an additional R8194. <br> <br> I believe they should reimburse this amount because they could not provide accurate information. Unfortunately my complaint was not taken seriously by FNB and Ebucks Travel. I wrote to the Customer Service centre on 20 Dec 2015. They responded and said they could not assist me any further as I had agreed to their revised quote. I wrote to them stating my dissatisfaction & they did not respond.