Ebucks "Track my rewards" not working OR updated

I just reported that my EBucks "track my rewards" Potential Reward Level updates are not reflecting on the EBUCKS App. I was informed by Agent Andani Sibele that the updates will only be done when Allocations are processed during March 2025. This leaves me with a very uncertain mindset as I am afraid that if certain categories are missed then it will be too late to still achieve the desired points for Level 5. Can this matter be looked into as a matter of urgency and feedback provided to give Customers piece of mind. Thank You Mrs Pillay