EBUCKS THE GREAT CON

WHAT TERRIBLE SERVICE. I have an ebucks account. I tried to use it only to discover that the card I have ( AND ONLY EVER HAD) had been cancelled and another card which I DO NOT HAVE, has some of my points. So all these years the card I have in my possession and have used to swipe for ebucks has been going into cyber space. According to Ebucks I cant retrieve those points. I didnt know it was cancelled, nor that the I had another Ebucks card. I asked that the two be joined, apparently that is not possible. I asked to speak to a supervisor and was told they would say the same thing. I wanted to escalate it. I insisted and was put on hold. 15 MINUTES LATER I WAS CUT OFF. So now I have an unusable ebucks card in my possession and a non existent card (MIA) on the system. No mention of when or whom cancelled this card or why I have another one I dont know about. I asked her if I was talking to a machine. She just kept repeating over and over, its cancelled and nothing can be done.

How very poor . Whats the point. Im better off with Standard bank or Nedbank.