EBUCKS terrible service

Terribly disappointed with EBUCKS, I purchased a Lenovo Ideapad 130 using my EBUCKS. The unit was delivered faulty, there was an issue with the power supply in the main board and the Lenovo warranty was expired.

I reported this to EBUCKS on 27 May and received a response from EBUCKS on 1 July. The unit then took 10 business days to be collected after I was advised the processing time for collections is 5-7 business days. I then was advised they need a further 5-7 business days to assess the laptop and a further 5-7 days to return the laptop. It has been over 2 months and I still don’t have my laptop.

I get incorrect information and I only get a response after I have followed up 2-4 times. I understand the lockdown situation, but there is no clear information here. Client service is ridiculous and this is something I have paid for and I am entitled to my laptop.

I further have requested information to go to the ombudsman, and I have not been provided with the information needed.

My matter has not been taken seriously and there is no urgency to this.