Ebucks terrible service

Item: FNB (First National Bank)
Rating: 1
Author: Jivani C

Ebucks service has been absolutely terrible. After a blunder with an order (ebucks was at fault) they refuse to respond to any of my emails and are no help when I call in.

I have been such an avid supporter of the ebucks program until now, cannot believe how little care is taken when dealing with customers. Lots of promises are made but not of which they care to confirm on writing.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Sept 2018, 09:39

Good Day Jivani Chetty ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply08 Sept 2018, 09:39

Official

Good Day Jivani Chetty ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Jivani C's updateReviewer Update

14 Sept 2018, 15:37

I have received assistance following this complaint, only to have the incorrect item delievered AGAIN. Even if I do eventually get the correct item at some point it would not likely have been worth the time, effort and airtime on calls made.

Jivani C's update14 Sept 2018, 15:37

Reviewer Update