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Cindy L

1 reviews | Active since Nov 2010

02 Jun 2016, 11:17

EBUCKS TERMS ALWAYS CHANGING!

<p>So as a customer of FNB since 2001, I am a bit distruntled about the new ebucks terms. After first complaining about being pushed products I don't want on my profiles such as premier banking, first time I did it, I got penalised for not earning enough then when I earn enough, my rewards profile goes down so I request to go back tomy gold cheque card, now the rewards is mostly based on a credit card. I have been denied a credit card from FNB therefore I will not benefit from your changes. My homeloan is with Standard Bank, my credit card with Nedbank...time to jump ship for definite, FNB doesn't not benefit me at all!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2016, 06:31
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 935969.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)