SM
Sonya M
1 reviews | Active since Jun 2015
31 Mar 2016, 12:38
Ebucks taking over 5 months to back date
Ever since the name change from FNB Platinum to Premier in November 2015 I stopped earning ebucks and when I made FNB aware of this problem on the 7th of February 2016, I have been given the run around from ebucks and FNB Premier. On hold for an hour with the banker who just says they are looking into the problem. Countless emails sent. It's been 5 months now and my ebucks are not back dated. FNB lives up to the fact that the service in this country sucks.
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FNB (First National Bank)'s replyOfficial
31 Mar 2016, 12:47Hello Sonia_,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896968 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896968 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply31 Mar 2016, 12:47
Official
Hello Sonia_,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896968 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896968 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)