eBucks Sytem Glitch - with no support

I moved from FNB Private Wealth to RMB Private Bank in November 2023. In December I started noticing weird behavior on my eBucks account. End of December I was signalled that I wasn't "qualified" for eBucks anymore, and of the 15th of January 2024 I logged an official query with eBucks and they opened a case. Seven phone calls later, every single time referencing back to a Reference Nr supp****, I was promised that the "glitch" in the system stating that my 'account was not in good standing' was due to me moving from FNB to RMB (same bank!), and that in the new month of February - specifically between the 8th and latest the 12th - this glitch would be rectified. I phoned just before closing of business on the 12th, and was told nothing was done yet, but that the matter would be escalated. Fami****? And sounding like a first-world problem? Sure. But nothing of eBucks worked for almost two months now... I couldn't check progress, accept a new grocer or basically do anything with eBucks - which is most of the reason why I bank with FNB. #frustrated and #hoping somebody would actually attend to the matter.