Ebucks System Issues are now my fault

<p>Hi,</p> <p>I Find it quite Disappointing that when I tried to purchase the EXPLORA on the night of black friday, I could not find the deal.<br />I sent a mail stating what had happened. Shortly after this, I refreshed the site and the BLACK FRIDAY DEAL was still available, i managed to purchase the device using my eBucks however when it was received i did not get an installation voucher.<br />After a few back and forth emails, some guy by the name of Declan got hold of me and said that my purchase was completed at 12:03 am on the Saturday after black friday. I can see how this does not qualify me for the black friday deal HOWEVER, I really wish that I took a screenshot of the offering when I purchased the explora as it explicitly stated that it includes installation and to access the offer the black friday icon was still active even though the transaction went through after 12. My wife and I were both ecstatic when we were able to get the decoder at that price including installation. Only to get news that it doesn't and I solely blame this on a system error from your side.<br />If declan can see the screenshots of my purchase then I am sure he can see the screenshots of what time I logged on and what time I sent the complaint through as this would show that I tried to get this deal before it "EXPIRED" before the end of BLACK FRIDAY.</p> <p>Like I said, I am super super super disappointed at this service from FNB.</p> <p><br />Regards,<br />A VERY VERY VERY VERY VERY VERY VERY DISAPPOINTED CUSTOMER!!!!!!</p>