RB
Richard B

1 reviews | Active since Oct 2012

28 Aug 2016, 18:55

Ebucks system is a joke

<p>I have had multiple interactions with numerous staff either telephonically or other electronic channels regarding my ebcuks rewards level being incorrect due to requirement not being awarded. As a result I have not received the ebucks that I am entitled to.</p> <p> </p> <p>I expected this to be treated as a matter of urgency.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2016, 09:36
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint **********

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)