RM
Ryan M
1 reviews | Active since Sept 2009
22 Jan 2019, 09:51
eBucks support none existant
Opened my account in November last year with FNB specifically because of their ebucks rewards system. I went into the branch and made sure everything was in order and I was registered, it is now 22 Jan 2019 and I have contacted the ebucks department numerous times because I still do not have ebucks, a reward level, etc. They said something is wrong and their technical team is looking into it. Feedback from the ebucks support team is none existent, I now can no longer login to the ebucks site and it prompts me to register again which means all my spending over November & December and this month is not going to be allocated which is unacceptable!
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Replies (2)
FNB (First National Bank)'s replyOfficial
22 Jan 2019, 10:57Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply22 Jan 2019, 10:57
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
RM
Ryan M's updateReviewer Update
18 Feb 2019, 09:42Thanks for getting back to me.
Please can the lady who was helping me contact me again?
She managed to fix the issue, I now have my ebucks setup, also received my January ebucks however I did not receive my ebucks for December.
Thanks
Ryan
RM
Ryan M's update18 Feb 2019, 09:42
Reviewer Update
Thanks for getting back to me.
Please can the lady who was helping me contact me again?
She managed to fix the issue, I now have my ebucks setup, also received my January ebucks however I did not receive my ebucks for December.
Thanks
Ryan