1 reviews | Active since Dec 2017
EBUCKS SUCKS
I have a FNB bank account and ebuck rewards. Problem is according to the rewards programme you can earn up to R4 a litre on fuel if I pay from my account. which is what I have been doing for a while now. I noticed that I don't see any increase on the rewards after a transaction. I called last month the ebucks agent said to qualify for ebuck I need to make at least 2 transaction on the banking app which is what I have done. I checked my ebucks balance and don't see any change to my rewards. I called this morning and I was told that yes I have qualified for rewards which is 10c per litre. I have made fuel purchases of R700 only to get back a TOTAL of about R4 in ebucks????. apparently I am on level 1 and I need to now transfer R500 a month to my FNB savings to qualify to the next level. this is bullS**/. don't advertise any promotion if you cannot deliver.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***