1 reviews | Active since May 2012
EBUCKS SUCKS!!
I am going onto Hellopeter with regard to the following.<br> <br> I have a FNB savings account and an ebucks account that attracts points. For the past 3 months I have not been able to access my rewards. I had logged calls but no one bothered to get back to me. I called again this month only to be told my account is not in good standing!!<br> <br> I called FNB today and am told that my account is overdrawn by R49 and will attract an interest of R57!!! What utter sheer nonsense!!!<br> You are willing to TAKE MY MONEY but when it comes to REWARDING you have every excuse in the book to not reward. <br> I AM NOW TOLD THAT I NEED TO ACCESS CELL PHONE BANKING, INTERNET BANKING AND RECEIVE MY CORRESPONDENCE VIA EMAIL to qualify for ebucks - how ridiculous!!!<br> I refuse to register for cell phone banking due to the ease of hacking. So because I do not register for ONE of the THREE I don't qualify. FNB and EBUCKS ARE DEFINITELY NOT THE WAY TO GO!!! <br> Further your consultant,Sibuyaphi Mohlopi, was not willing to help, she was arrogant and unhelpful at times even refusing to answer as I had to call out to her a few times before she answered me. So FNB I will be taking my little funds to another bank - thanks
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 626413.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 626413.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
