Ebucks Store Spend Department not responding

Good day,<br> <br> I logged an email complaint with the Ebucks store on 2 December for a product I purchased that was defective.<br> <br> I was advised that the Spend department will arrange for the product to be collected but I've had no response to date. I have followed up a couple of times but still no response.<br> <br> I am so disappointed with the ********** service received by the ebucks store. They are very quick to sell you a product but have no intention of replacing a faulty product.<br> <br> Kind regards<br> <br> Lindel