Ebucks Store purchase seemingly lost

On Friday the 18th of Aug I deiced to order a washing machine of the Ebucks store, being a washing machine weighing a fair amount and with the option to work the odd day from home I decide to have it delivered to my house. After looking at the delivery info on the site. I decided to email them, so that at the earliest convince to them they could provide me with a delivery date. The response I got "Please note that the turnaround time for delivery is 6 business days. Kindly be advised that we are unable to provide you with the exact day, delivery will take place." . Following this I asked if they could provide me with the courier company number once they new who was delivering it, their response 3 day later "Please be advised that the courier company normally makes contact before delivery is made. We have however escalated your request, through to the relevant department, in order for them to assist further." Great but nothing happens. By this point i have already phone and had a consultant tell me that they will contact me before they deliver.

Jump to Monday the 28th when I log into my ebucks and see the delivery status as delivered yet I have received absolutely nothing, not the machine, a phone call or and sms . 5 calls I have made to FNB since then not one person who has promised to call be back has, Not a single person I spoke to could FNB provide me with the Dawn wing Tracking number the courier company need to track the order so I could see if anyone had signed for it. Nor could anyone tell me where the order was.

I have sent emails, I have called and nothing. I have all the emails and in the process of getting the phone recording because quite frankly I went out of may way in the most polite manner to avoid wasting mine or the courier company's time and all I have got in return is bitter distaste for the bank a larger than life airtime bill.

Just pickup the phone and call me because what you are not putting me though now is an absolute disgrace