Ebucks Store - Poor after sale service

It is clear the staff within the Ebucks team is not trained to interact with people. I purchased a product on the Ebucks store and the product was not what I expected. 2 days later I requested to return the product.

I received a call from the Ebucks team, who I found exceptionally rude. Having not seen the product or used a similar product previously, after testing, I determined the product is not suitable.

As a consumer what protection do I have if I am unable to return a product after 2 days of purchase? More so, if I am unable to view the product prior?

Can someone from the Ebucks team, who possesses the ability to communicate with a customer appropriately, contact me to discuss this further.