ebucks site full - store empty?

<p>My first shopping experience (order nr ********** 7) on the ebucks shop was not exactly the most pleasant one.....</p> <p>Last week Wednesday (26/10/2016) I made a purchase on the eBucks shop, and on the site it clearly said that my item would be delivered within 6 working days.</p> <p>By the 5th working day (Wednesday 02/11/2016), I phoned to hear what the status of my order is, and the consultant advised me that the purchase was still only registered as "acknowledged"...... When I heard this I was furious.</p> <p>Furthermore after about 2 more telephone conversations, it was discovered that the supplier apparently didn't have any stock, and my item would only delivered next week Monday, after me telling them that this is not my problem to sort out?!?</p> <p><br />If I had at least gotten an earlier phonecall to say that there is a logistics problem, maybe it would have been handled better, but only hearing this the day before the cut-off date for delivery is pathetic.</p> <p> </p> <p>This is very poor service and is a very easy way to lose a customer.</p> <p><br /> </p> <p><br />I am not pleased at all with this experience!</p>