CD
Carola D
1 reviews | Active since Jun 2010
27 Jan 2016, 07:29
EBucks Shop Online
I bought two FitBit Charge devices from the Ebucks Shop Online - paid with my Ebucks, which I was excited about. The one FitBit is faulty - I did not keep the original packaging, as I did not expect the device to be faulty. I submitted a query - a while later I got a reply to say it has been converted to the correct department - I am still awaiting a reply and in the meantime I cannot use the FitBit to its fullest advantage. Poor after service - which means I will not support the eBucks Shop Online again if this is what the after service is like. Very disappointing indeed
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FNB (First National Bank)'s replyOfficial
27 Jan 2016, 08:29Hello CarolaVD,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855799 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855799 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply27 Jan 2016, 08:29
Official
Hello CarolaVD,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855799 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 855799 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)