Ebucks shop - missing delivery and poor service from FNB

I recently purchased an item for about 6 000 on 8th Dec. I purchased another item on the 10th for 250 that I could track and was received on 13 Dec . The order for 6k was scheduled to be delivered on 14th Dec but I did not receive it. I was not able to track this order for some reason on their stupid app because not all items can be tracked.. (and fnb promotes digital and self help, bull****!) The order is non existent on the fnb app but the money was taken out. I've been calling fnb (their app secure chat is a piece of garbage) to find out about the delivery and no one has any information. I spoke to Faiza, Lerato, Nkanyesile and Matobi that all had no information. Lerato created a query for me with the delivery company. I called back and spoke to nkanyesile who cut the call on me when I asked to speak to a manager. Called back and spoke to Matobi who was of some actual use that gave me the courier company's details and track number - the courier guy. I called them and spoke to Simone from the courier guy, she gave me the info stating that FNB only logged the delivery at 1pm TODAY! 18 Dec!! 10 days after the confirmation of order with ebucks. God knows when or IF my item will ever be delivered. A company that is meant to be at the forefront of digital in the industry cannot submit deliveries straight through and timeously, servicing is pathetic and no one has any information. The verification on the app does not work if you are on the app, you have to close the app to receive the verification approval otherwise it does not work ***?! I've been with FNB for 10years now and it's time to change my bank. They're are no longer the best in digital, efficiency, benefits and product offering. It's pathetic!