LN
Lineshree N
1 reviews | Active since Feb 2015
19 Dec 2021, 13:22
eBucks Shop delivery
I have placed an order on the 26th November 2021 and still haven't received any delivery. The call center is of no help it is now almost a month and I can't wait around for delivery nor can I change the delivery address cause and I quote "one of my items is already collected for delivery". This is very frustrating and I will not be purchasing from them ever again. I would suggest that FNB gets a direct line to the eBucks shop and get rid of the automated service when you call in or at least upgrade your AI to recognize querys relating to the eBucks shop.
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Lineshree N's updateReviewer Update
22 Dec 2021, 18:49Update: I updated the query to delay my delivery date to a later date as I will not be waiting around any longer for the delivery of my items. This request was clearly not taken into consideration as at 17:51 on the 22 Dec they sent out a notification that my delivery is on its way... with no waybill or name of the courier company. In addition, no one called or addressed my query on why it was delayed in the first place... This is pathetic service from a division of FNB compared to the service I have received from previous engagements with other divisions.
LN
Lineshree N's update22 Dec 2021, 18:49
Reviewer Update
Update: I updated the query to delay my delivery date to a later date as I will not be waiting around any longer for the delivery of my items. This request was clearly not taken into consideration as at 17:51 on the 22 Dec they sent out a notification that my delivery is on its way... with no waybill or name of the courier company. In addition, no one called or addressed my query on why it was delayed in the first place... This is pathetic service from a division of FNB compared to the service I have received from previous engagements with other divisions.