EBUCKS ****, TIME TO MOVE

I will be moving to a different bank, as I have been struggling for more than a month to get the Ebucks I deserved according to the new earning plan and now I get an sms saying it was allocated correctly and case is closed.

The documentation clearly states for example: Spend R500 earn EB250, Spend R1000 get additional EB250,. spend R2000 get an additional R500, spend R3000 get an additional EB500. Thus if I spent R2300 on fuel at an egen I should be getting EB1 000 (EB250 for R500 + EB250 for R1000 + EB500 for R2000, as I do meet the criteria ), show how is it that I only get EB300? (which is another problem as my EB rewards says EB600 and the account only shows EB300 received).

This has been the problem for September, August AND July. I came to FNB for the great rewards but if I have to struggle like this to receive it I am moving. The previous rewards program was MUCH BETTER.

Also, when you phone them, they put the phone down in your ear (Happened twice today already). I thought FNB was a great bank who is customer orientated but it seems that has changed. Time to find a different bank that cares about customers and provide the due rewards as stipulated and promised.