eBucks rules changed once again!!!! I give up!!

Item: FNB (First National Bank)
Rating: 1
Author: John K

I give up with eBucks. Earlier this year I had to shuffle my investments to make sure I meet the criteria to earn eBucks.

Just received my July statement. Once AGAIN I am down a level despite using more of FNB's services. They changed the rules again. For example instead of needing a R35k balance on fixed deposit, you now need R97.5k!

Then I lost 1000 points as the no longer reward you for having 5 debit orders. Also, I was only awarded 2000 points for doing 100% of my spend using my credit card versus 3000 points last month.

I now have to save R2750 per month instead of R2000 per month. I actually did save the amount but was not credited for it.

Despite my qualifying spend being higher than last month, I have dropped a level. What gives?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

21 Aug 2019, 08:35

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply21 Aug 2019, 08:35

Official

John K's updateReviewer Update

21 Aug 2019, 11:19

I have received a reply from FNB. They simply repeated some of the new rules in their response. What irritates is they the have these rules to influence client behavior, but as soon as you adjust and comply, they change the rules again.......

John K's update21 Aug 2019, 11:19

Reviewer Update