1 reviews | Active since Nov 2017
eBucks rule change
I have been with FNB for around 20 years now and been on eBucks since they started. I really hate it when they change rules. Now I'm being forced to use Engen petrol in my motor-car if I want fuel rewards. This is really getting tiresome FNB!! Perhaps change your catch phrase to: "How can we help Engen?" because now I cannot use AA-approved fuel in my motor-car if I want your rewards.
Good Day Grant Böttcher ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Grant Böttcher ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***