LJ
Lorraine J

1 reviews | Active since Jul 2010

17 May 2017, 08:19

EBucks Ripoff

<p>I purchased a virtual voucher which was not sent to my cell number. I called the Ebucks today and was told the voucher was sent but they could resend if I verified with my card that I have not transacted on for years. Basically FNB have taken my Ebucks and also told me I am lying. Nice one FNB!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2017, 08:34
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)