Ebucks ******* for what for who?

<p>Firstly I had a Gold cheq account until 26 April 2016 and was on level 3 on ebucks and I usually receive my ebucks by the 11 of each month and for the last two months its been on the 6th. I was online and saw FNB offering me an Premiere cheq account and I accepted the offer. FNB then imeddiatly deducted funds for the month for my Gold account I assume.</p> <p>I browse though the pricing options for the premier account and saw R175 ulimited yet I got charged for a deposit I made. I also browsed on the ebucks to see the criteria for the account and levels and to push up my poins took out a funeral cover for the Premier levels.</p> <p>Today I received my ebucks for the month of April 2017 and thought for myself are they for real? So I called the ebucks call centre and spok to agent Coeveyen Booysen and I told about my upgrade to premier on the 26 and what level I was on Gold ect.</p> <p>He than said to me that ebucks works on a CALENDER MONTH and not like FNB from the 6th to the 6th like I thought they work. So he said I got the ebucks according the Premier criteria and not the Gold and I was lost. He said ebucks works from the 1st of the month to the end of the month and not from the 1 April to the 26April so why am I getting rewarded for the month of April on Premier and not Gold according what he said my ebucks on Premier should only be active from the 1 May 2017.</p> <p> </p> <p>My ebucks calculated for April is wrong and should be calculated on Gold level 3 for the month of April and not on Premier because I am on Premier as from the month of May as he has explain. Ebucks is *********** I want this recalculated on the Gold account and correct level please and expalin to me why ebucks credit the ebucks on the 6th if its calculated on a Calender bassis.</p>