1 reviews | Active since Sept 2009
eBucks Rewards: Poor Turn Around Time
Logged a query with FNB ebucks on the 17th of September 2018 with Amelda. This is for not being rewarded points for having a qualifying product/criteria which would have meant being on level 5. I am still waiting for the resolution as this is the longest 48 hours TAT. Maybe they mean 2 weeks, not 2 days!
Seems like the new points is geared towards a person not qualifying and encouraging debt.
Very disappointing, wish i could have awarded 0 stars but this is not possible!
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***