1 reviews | Active since Jul 2011
ebucks rewards point issue
<p>So with the new rules, i can alsmost swear that it initially stated reward points for having a scheduled transfer of R1000 to a savings accout (was previously R500), rule now suddenly changed to specific types of savings accounts.</p> <p>In any case that aside as already missed the points for july due to other issues, I logged a request with FNB almost 3.5 weeks ago in the start of august querying the reason why i didnt get the points for the scheduled transfer, after multiple follow ups they come back to me yesterday, so I set up the tax free cash deposit account but it didn't allow me to set the scheduled date for august.</p> <p> </p> <p>Will FNB allocate me those reward points for the scheduled transfer in august, i dont think I should be loosing out here due to your incompetency, you took over 3 weeks to come back to me, had you come back earlier I would have opened that tax free cash deposit earlier and set the scheduled date within August</p> <p> </p> <p>i hope to get an prompt response, maybe a call if need me as no one at FNB seems to respond</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Still no concrete feedback or a call ????
Still no concrete feedback or a call ????
Still didn't get a call.... ,?????
Is this premier banking service ???
Still didn't get a call.... ,?????
Is this premier banking service ???
after finally getting hold of FNB, their agent, if I recall correctly Jacky assured me 100% that they will me by end of today whether resolved or not to tell me what's going on.
still waiting....... waiting....... waiting......
after finally getting hold of FNB, their agent, if I recall correctly Jacky assured me 100% that they will me by end of today whether resolved or not to tell me what's going on.
still waiting....... waiting....... waiting......
