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Ahmed D

1 reviews | Active since Jul 2011

01 Sept 2016, 23:21

ebucks rewards point issue

<p>So with the new rules, i can alsmost swear that it initially stated reward points for having a scheduled transfer of R1000 to a savings accout (was previously R500), rule now suddenly changed to specific types of savings accounts.</p> <p>In any case that aside as already missed the points for july due to other issues, I logged a request with FNB almost 3.5 weeks ago in the start of august querying the reason why i didnt get the points for the scheduled transfer, after multiple follow ups they come back to me yesterday, so I set up the tax free cash deposit account but it didn't allow me to set the scheduled date for august.</p> <p> </p> <p>Will FNB allocate me those reward points for the scheduled transfer in august, i dont think I should be loosing out here due to your incompetency, you took over 3 weeks to come back to me, had you come back earlier I would have opened that tax free cash deposit earlier and set the scheduled date within August</p> <p> </p> <p>i hope to get an prompt response, maybe a call if need me as no one at FNB seems to respond</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Sept 2016, 11:36
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)

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Ahmed D's update05 Sept 2016, 07:41
Reviewer Update

Still no concrete feedback or a call ????

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Ahmed D's update15 Sept 2016, 17:35
Reviewer Update

Still didn't get a call.... ,?????

Is this premier banking service ???

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Ahmed D's update19 Sept 2016, 21:39
Reviewer Update

after finally getting hold of FNB, their agent, if I recall correctly Jacky assured me 100% that they will me by end of today whether resolved or not to tell me what's going on.

still waiting....... waiting....... waiting......