1 reviews | Active since Aug 2013
eBucks rewards not being allocated after FNB system failure
While being a loyal customer of FNB I am extremely disappointed in their inability to resolve a simple issue of eBucks rewards not being awarded. This happens every year when the new eBucks rules are implemented that their systems are not ready.
We are nearing the middle of September already and I am still waiting for fuel rewards that I was supposed to have received during July. While I do my best to support the bank and to consistently reach the top tier of eBucks their support in this regard is shocking.
It is almost three weeks since I logged an issue with eBucks and the feedback I keep getting is that the matter is being investigated. Yesterday I was even promised by the agent that somebody would have called me back on the same day which did not happen.
I urge FNB to go and listen to the three calls that I have had to also understand why clients get so frustrated with the non-service we receive from the agents. Can somebody just advise when this issue would be resolved?
Phindile called me on 07 September 2021 following my complaint on HelloPeter to tell me that the issue was resolved and that the outstanding rewards would be paid out. Three days later and there is still nothing!
Yesterday I tried to follow up by sending a reply email to FNB on the email address that was listed on their response to the complaint on HelloPeter that I received on 07 September 2021 (***). I have not even received an acknowledgement of the email.
FNB....your promises are empty!
FNB....you are not following up to confirm that issues are resolved!
FNB....you are creating a situation where I am considering leaving to join another bank with better customer service.
FNB....This is not acceptable!!!
I should be rewarded according to the rules of eBucks. I SHOULD NOT BE BEGGING FOR LOYALTY REWARDS!!!!!
Phindile called me on 07 September 2021 following my complaint on HelloPeter to tell me that the issue was resolved and that the outstanding rewards would be paid out. Three days later and there is still nothing!
Yesterday I tried to follow up by sending a reply email to FNB on the email address that was listed on their response to the complaint on HelloPeter that I received on 07 September 2021 (***). I have not even received an acknowledgement of the email.
FNB....your promises are empty!
FNB....you are not following up to confirm that issues are resolved!
FNB....you are creating a situation where I am considering leaving to join another bank with better customer service.
FNB....This is not acceptable!!!
I should be rewarded according to the rules of eBucks. I SHOULD NOT BE BEGGING FOR LOYALTY REWARDS!!!!!