Ebucks rewards - no delivery, no information

<p>terrible service! date of order: 28 November 2016. Invoice # ********** 6</p> <p> </p> <p>Despite having called in no less than 3 times to their helpdesk, i was told that they can only investigate non-delivery after 14 days. ok so i sit patiently and wait.</p> <p> </p> <p>14 days later, i am told its 14 WORKING days. so i sit patiently and wait again.</p> <p> </p> <p>14 working days later, no delivery. I phone in. and I'm asked why I'm only calling in now, as there has to be a problem.... this is where my mood took a turn for the worst.</p> <p> </p> <p>now after multiple calls and different people on the phone, they are blaming logistics and will call back. nobdoy calls back, 3 days later, 3 phone calls later.</p> <p> </p> <p>today after having to call in 3 times (because you dont call back like you say you will), I am told there should be a tracking number tomorrow....</p> <p> </p> <p>please explain why this cant be resolved immediately, with a tracking number, as you have failed on your delivery promises, services, delivery, and lost confidence. Now I still have to call back tomorrow and pray there is a tracking number.</p> <p> </p> <p> </p>