eBucks rewards level dropped due to FNB error

ref EC: 8091bc67and (CAS-125817-N8L1G2) CRM:***<br> <br> During the month of June, due to me going into the bank for a statement my ebucks rewards points dropped 1500 points,<br> <br> In addition, due to an error on the FNB side, i was not awarded 1500 points for an active smart device (Have an active Tablet/Smart phone contract 1500) I have tried discussing with ebucks and premier suite but there was no final outcome. Hence my July reward level dropped and i earned only the the ebucks i was supposed to<br> <br> they conceded that the device was not active in JUNE and the only reason my rewards points dropped was as a result of the in bank statement. well to some extent that is true as it did drop. but on the other hand they did now award me the points for the active device. <br> <br> i had spoken to S Raynor, from the device department who indicated that, since the last payment for the device was effected 01 July 2015, then the device contract was active for June. <br> <br> So all i want is for ebucks is to correct my rewards level for July, as the device was active and furnish me with my corrected ebucks. <br> <br> note this is not the only issue, i will be reporting another in due course. <br> <br> regards