eBucks rewards - Engen fuel spend

Query logged on 10/10/2019, in a nutshell, I met all the qualifying criteria for the quarterly Engen double fuel rewards in July and August, suddenly I haven’t met the 100% fuel spend at Engen criteria in September.

A food and beverage purchase of R115 at the FRESHSTOP at a Caltex garage whilst on vacation in Caledon is the cause of me not having qualified. Your T’s and C’s are very specific about FUEL SPEND, there’s no mention of purchasing any other product at any other store! Why am I penalized for a food and beverage purchase at a Freshstop? Ndumiso logged this query on my behalf 2 weekes ago (***). I called again on 16/10/2019 and spoke to a lady by the name of Jessica who assured me that feedback would be provided by Ndumiso by Monday, 21/10/2019 as a decision would be made on the numerous queries you got from people who found themselves in a similar situation.

Today, 23/10/2019, again called for feedback, never got the agent’s name this time as I was told feedback was still outstanding and was transferred to Ndumiso. I eventually ended the call after holding for a few minutes, I don’t have the luxury of holding on all day.

Please have one a managers call me ASAP to resolve this issue! This is unacceptable!