eBucks Rewards downgarded after accounts upgraded?

<p>I am sick to death of begging for decent service and problem solving from all service providers. No matter what the problem, surely there are processes to follow without causing customers constant aggravation?</p> <p> </p> <p>I upgraded my accounts from Gold to Premier recently. In the process my eBucks rewards level dropped from level 4 to level 1. I do not find it fair that I have been penalised for the upgrade, or was I told that I would have to start from level 1 again. Where is the benefit in the Premier account and higher bank fee's? My "personal bankers" did not come back to me after a week of waiting for an answer from the complaint I logged online. When I called in to calmly try and resolve this, and really I had no desire to get excitable, life is hard enough... Man was that lady rude. I would never speak to a customer that way, and I deal with some abrasive people in my industry. No better than phoning into the normal call centre.... In fact I have better dealings that route.</p> <p> </p> <p>I am just about done with FNB. I am disgusted.</p>