DC
Duncan C

1 reviews | Active since Jan 2018

16 Mar 2018, 15:50

eBucks Rewards disappearing....

Its really sad that the very reason i love being a FNB client (eBucks reward program) is being eroded down to nothing but an expensive online store. No real reward anymore to me. FNB why do you keep reducing the discounts available on the evouchers for various stores?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Mar 2018, 16:30
Official

Good day Duncan Clayton,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)