MP
Mohamed P

1 reviews | Active since Jun 2011

05 Feb 2017, 19:11

eBucks Rewards are useless since they've removed discounted vouchers

<p>Every time I log into the eBucks site there's a big banner saying that I'm on level 5 and qualify for a 40% discount, yet there is nothing that I can get the 40% discount on.</p> <p> </p> <p>For the last 2.5 months I've checked into the website very regularly and they have not had a single discounted voucher other than checkers (where I already get 15% off) and dischem.</p> <p> </p> <p>As a premier customer this is really pathetic. I have lodge a complaint directly with the Premier banking team to be told that the vouchers are rotated, but I can clearly see that they are not.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2017, 13:33
Official

Good day Mr. patel8786

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***