eBucks Rewards Ambiguity Issue

I bought a device through FNB Connect (went onto [URL Removed] selected the device and went through the motions). Before buying the device I confirmed whether I would be receiving eBucks on the device as it was an FNB Connect Contract that I underwent.<br> Upon receiving the device and at the end of the month I expected to be rewarded with the eBucks based on my reward level - which was not the case.<br> I read the terms and conditions and it only states:<br> \NEW! Earn up to 40% back in eBucks on your qualifying FNB Connect contract or when loading FNB Connect prepaid airtime.\"<br> The consultant(s) from various departments were unable to assist with most saying it is only on prepaid airtime (not the OR in the wording above)<br> Ebucks makes use of vague terms that never states it is only for airtime meaning I should be getting back 40% on my device spend in eBucks.<br> I expect this 40% back for the duration of my contract.<br> So far FNB have been unable to provide me with a digital copy of the signed contract and the issue has been dragging on since 5 February. Seriously - if your legal team cannot phrase wording properly it is NOT my problem.<br> <br> "