1 reviews | Active since Jan 2016
Ebucks rewards
i have spoken to multiple call centre representatives for over a month now and no one can explain to me why my account does no longer qualify for ebucks. I have spent over 10 hours on the phone trying to resolve the issue and all they ever tell me is that they are investigating and that it will take 48 hours. 1 month later no resolution and no contact from fnb. I have had level 5 ebucks for over 2 years and i have not got any issues with my account! I expect my account to be resolved soon and all the ebucks that would have been allocated to my account allocated and even compensated for the hassle.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)