Ebucks reward points not allocated correctly

Hi<br> <br> I have recently upgraded my credit card from Gold to Platinum since I wanted to qualify for ebucks rewards, however when I logged on to the ebucks website I just noticed a few problems with the points allocation:<br> <br> 1. I am registered to receive statements via email on my platinum credit card and I can even see this when I am in my online banking profile however I am not earning points for this on the ebucks website.<br> <br> 2. for the criteria \Have not exceeded your limit or gone into arrears on your Credit Card for six months and more"- I have never ever went in arrears with a payment or exceeded my credit card yet I am not earning points for this - I previously had a gold credit card which I upgraded to platinum (surely I cannot loose points for this?)<br> <br> 3. I have setup autopayment and I am not receiving points for this criteria as well.<br> <br> I would appreciate if these issues could be resolved as soon as possible. """