EBUCKS REWARD NOT WORTH IT

I am a private client with FNB. I know you have to qualify for various offers the bank has, but little did I know that this applies to you ebucks as well. For example, if you don't get the minimum amount in your bank account for that specific plan, you just don't qualify for ebucks! Its not like I have this high ebucks level. I only qualify for level 2! Let me tell you my story that prompted this review.

I visited the slow lounges at OR Tambo airport on 7 November 2019 and Lanseria airports on 7 December 2019. My R250 wasn't refunded for the visit so I contacted the ebucks call centre. They told me that I didn't qualify for ebucks in November as the minimum deposit amount required for private client wasn't deposited into my account in October. Then I queried the December visit which I wasn't refunded for just to be told that the their month runs from the 7 of this month to the 10 (or 12th as the agent changed the date) of the next month, so if I was in the slow lounge by the Tuesday of the same month I would have qualified for the Lanseria visit.

This is how they catch you. The public is thinking this is such a fantastic deal but with all their terms and conditions we are the one's losing the money.