Ebucks Reward not awarded

I am extremely disappointed with the service from FNB/eBucks regarding a qualifying Clicks purchase that has still not been allocated correctly for my eBucks rewards.

On 25 April 2026, I made a qualifying online purchase at Clicks for R723.26 specifically to qualify for my eBucks rewards. However, on eBucks Rewards Day, the system still reflected that I spent R0 at Clicks for April.

I contacted eBucks support via chat and spoke to Terri, who advised me that they were “in the process of allocating eBucks” and that the transaction should reflect the following day. Despite this assurance, the purchase still does not appear on my rewards profile.

I have full proof available, including: - FNB bank transaction history - Screenshots from the FNB/eBucks app - Proof of payment at Clicks for R723.26 on 25 April 2026

This is extremely frustrating because I made the purchase specifically to meet the qualifying criteria for rewards, yet the transaction has been ignored.

I request that FNB/eBucks urgently investigate and correct the missing qualifying spend and provide proper feedback on why this was not processed correctly in the first place.