eBucks reward level criteria not app**** correctly.

FNB eBUCKS reward level criteria incorrect. I took out a funeral policy to get my eBUCKS reward level moving up and was advised by the staff member to have the following criteria as per you website

1)Have an FNB Funeral Policy with at least two lives assured AND 2)Have total cover of at least R50 000 across all the lives assured AND 3)Pay the premiums for your FNB Funeral Policy from your FNB Gold Cheque Account each month *Children won't count towards the required two lives assured. I took the following option 2 Adults, both at R40 000 2 Kids, both at R10 000. Based on above criteria 1) Had 2 lives assured without kids 2)Clearly states - Have total cover of at least R50 000 across all the lives assured. All lives are assured with a total cover of R60 000 and the clause state that *Children won't count towards the required TWO lives assured. and mentioned nothing about children being excluded from total cover across all lives assured. 3)Was paid from FNB account.

Now they inform me it was declined because the 2 lives only had R40 000.

This is false advertising and I request this to be sorted out immediately.