Ebucks Reward Level

<p>With the FNB ebucks rewards I have been consistantly on level 5. This last month I dropped to level 4 and lost out on 3000 ebucks because of the rule where you must update your personal details once a year. I did upate them a few months back but because ebucks decide themselves on when a year starts and ends, the new year had suddently started and so my details were not update.</p> <p>What I find even more ridiculous is they don't inform the customer that the year is coming to an end and they must update their details. How is the customer supposed to know when the year is up? I find it ridiculous they take the points away without even informing me my details required updating.</p> <p> </p>