EBucks reqwards - Virtual card

Each time I use my Virtual Card at a Retailer, it comes off my normal credit card. When at a retailer, I select /My cards/ virtual card and tap to pay. The funds do not register that my virtual card is being used. Instead, it comes off as if my credit card is used. Only Online purchases reflect as my virtual card is being used. I do not get the correct percentage allocated to my virtual card spend and lose the smart spend reward. I called EBucks on the 23/09/2023, was told it’s a Credit Card Department issue and was transferred. I was then told it's an Online Banking issue and was transferred, I was then told it could be a Private Banking problem as the card needs to be linked, only to find out the Virtual card is already linked, I was then again referred to EBucks Department and was about to be transferred, and this is where the call ended. Can somebody please get back to me regarding clarification on this issue.