NnNn
No name No name
1 reviews | Active since May 2019
14 Jun 2019, 11:25
Ebucks refund issue continue
4th complaint - the ebucks issue continues.
I was promised by Natasha Adolph (complaints specialist fnb) back in may that 9417.35 ebucks will be refunded to my account by June 9th 2019.
I receive an email from this Natasha Adolph advising that the incorrect amount of ebucks was promised and she is sorry..
I advised that this is unacceptable and I would like the 9417.35 ebucks added to my ebucks account immediately as this is what was advised by a complaints specialist.
I sent her an email to fix this but she refuse to respond.
I will be taking this to the ombudsman.
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FNB (First National Bank)'s replyOfficial
14 Jun 2019, 14:00Good Day Salwaa Mustapha
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply14 Jun 2019, 14:00
Official
Good Day Salwaa Mustapha
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***