CW
Chris W

1 reviews | Active since Mar 2012

16 Sept 2018, 14:35

Ebucks. Really disappointing

The new ebucks system is really not worth it. If you earn more than the 20000eb you can spend at a discounted rate then it is probably worth your while scaling down your ebucks and getting another bank that gives rewards as well. Investec for the ones who have private or rmb status. Investec also has amazing rewards and no limit like fnb. Time to say good bye to fnb for all my banking. Sorry to say it but 20000eb a month is not going to cut it. I really don’t understand when you have a good thing and you get customers to move from other banks why then change the system to make them regret it !!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Sept 2018, 09:21
Official

Good Day Chris ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Ebucks to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

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Regards,

Client Experience Team

Email address: ***

Tel number: ***