MM
Mark M
1 reviews | Active since Aug 2014
10 Jan 2019, 08:36
ebucks query not resolved for 3 months
I mailed the e-bucks contact center on: 9 Oct 2018. I was responded to on 11 Oct, with a follow up email.
The last mail received from ebucks was on 6 Nov (after I followed up), with the following:
"We send to advise the we are still awaiting feedback on your query, the moment feedback is sent back to us we will revert back to you, we do apologize for any inconvenience that may have been caused"
Its now 10 Jan and my query has still not been resolved. This is now pending for 3 months.
exceptionally poor service!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Jan 2019, 14:33Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply10 Jan 2019, 14:33
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)