EBucks query

I have noticed with concern that I am not getting the Ebucks points as per previous months while I have not changed any of my actions. I consistently reached a Level 5 for most of last year however I have noticed that something has changed. Last month (February) my rewards level reflected that i am on a level 5 and in the beginning of March it moved to a level 4. I called the secured phone line and was told that I have only 29 out of 100% for the use of my Virtual Card online spend. I informed the call center that I only use my virtual card for on line and in store purchases with one 1 transaction at an ATM. No one could explain why I was down graded and what "qualifying online spend" actually means.

I have noted again this month (March) that I was on a level 5 and as of today I was downgraded to a level 4 again. This time around I Under Digital Banking I was not awarded points for View Track my rewards even if i used it several time a week. And again under My Cards no points have been allocated to Virtual Card online spend.

What is going on? why are you not being clear as to what is required from your customers? this is so frustrating and I expect, as usual, a very generic, vague or non response from FNB