JK
Johann K

1 reviews | Active since Feb 2010

13 Jan 2017, 20:08

Ebucks qualifying criteria

<p>Hi,</p> <p> </p> <p>received a sms today I need to log in to the FNB App at least once a month to be eligible for eBucks</p> <p> </p> <p>In Nov I had to go into the branch since I could not authorize any transactions. The agent deactivate the App from my profile, since the App keeps on crashing on startup and it was impossible for me to authorise online transactions.</p> <p> </p> <p>I feel it is unreasonable to force a sub-standard app onto people and hold ebucks random. There should also be another way to authorise transactions if you have the app linked to your profile, like OTP.</p> <p> </p> <p>If You make me choose between being able to do banking or having eBucks I will rather choose to change banks</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jan 2017, 08:41
Official

Thank you for making contact with us.

This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: ***

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)

JK
Johann K's update27 Jan 2017, 17:54
Reviewer Update

The only response I received to date was that they will escalate it internally, but I will not be eligible for eBucks any longer

I am really starting to feel like that first woman on the couch in the ABSA rewards program adverti*****t. At the moment I have no idea what they offer, but surely more than my situation with no rewards program at FNB