DP
Diroshnie P

1 reviews | Active since Feb 2017

16 Feb 2017, 12:46

Ebucks Purchase

<p>I am very disappointed with the service from FNB Ebucks. I ordered a product, requested a change in size before the delivery and still recieved the incorrect size.</p> <p> </p> <p>Further to that i had to call and speack to 4 different people and each of them had something different to say.</p> <p> </p> <p>The service is very bad and this is my first poor experience with FNB ebucks. Now i have to wait for them to fetch the incoreect order they will re-imburse me and i must order it again and wait another 5-6 days for delivery. This is absolute nonsense.</p> <p> </p> <p>I will never again buy from the ebucks shop</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2017, 13:38
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)