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On the 12 of June I complained to ebucks that i was not happy with the goods i had received as it was not as advertised. It took until the 17th of june for the goods to be collected by courier and since handing over the goods, after collection, i called the helpline to establish what the next steps were to be .....to not be given any clarity on what next.....i have tried to call again subsequently and have spent ages waiting on queues to speak to an operator....but to no avail!<br> <br> The entire process....since my initial purchase (on the 2nd of june) has now taken more than three weeks to resolve....i still have no refund, have not received any feedback on where to from here....and don't have access to use or spend my ebucks.<br> <br> This kind of treatment does not breed confidence in internet shopping, customer service, service delivery and doesn't bode well for ebucks as a loyalty programme.<br> <br> Can anyone tell me when i will get my ebucks back?????why does this have to take so long??. Why is the onus on the client to make followups????