Ebucks program sucks!!!

I am highly frustrated with ebucks program you guys are running. This is my third month following you guys up for this but I am still not earning my ebcuks for my credit card spends and your executives are so incapable of confirming whether I would get my ebucks going forward or not. I was asked in september that I should get my accounts aligned. After doing that, I was assured and asked that I should wait until November to see the results. Now when I check my statement, I still didn't get my ebucks for the oct month. I phoned your call center and the lady advised that my Credit card wasn't linked with ebucks. What the heck??? Why couldn't they tell me then when I was told other stories about account alignments and all??? And now also after linking my credit card she can not confirm if I would earn my ebucks or not going forward. What kind of loyalty program is this where only few customers are benefited and none of your consultants are sure abt how the program works and behave in a hit and trial way??? Simply unacceptable. I have been loosing my ebucks for past 5 years because of your funny rules and now I have lost my ebucks for september and october as well.. Why should I suffer when it was a mistake from your side??? You can easily check my account statement and give me the ebucks I deserve.